Return & Exchange Policies

Because all ROOEY garments are produced in small batches and sewn in limited quantities, we handle returns and exchanges with care to ensure the quality and integrity of our collection.

Exchanges

We gladly offer exchanges on unworn, unwashed items within 14 days of delivery, subject to availability. Due to the limited nature of each drop, some sizes or styles may not be available for exchange. If an exchange cannot be fulfilled, we will offer store credit.

To initiate an exchange, please contact us at rooeyk@gmail.com with your order number and the item you’d like to exchange.

Returns

We accept returns for store credit only within 14 days of delivery.
Items must be:

• unworn
  
• unwashed
  
• free of marks, scents, or alterations
  
• returned with original tags and packaging
  

We cannot accept returns that do not meet these criteria. Because we produce intentionally in small quantities, we do not offer cash refunds.

Final Sale Items

All sale items, custom orders, and limited-edition pieces are final sale and not eligible for return or exchange.

Quality Guarantee

Each garment is individually hand-sewn by our artisan tailor team. Slight variations are natural and part of the character of small-batch production. If you believe you’ve received a defective item, please contact us within 7 days of delivery — we will happily review and make it right.

Shipping Costs & Labels 

To initiate an exchange, please contact us at rooeyk@gmail.com with your order number and the item you’d like to exchange.